General Questions
Do I need any technical knowledge?
No. BrandRafter is designed for business owners, not developers. If you can use WhatsApp, you can build a website on BrandRafter.
How long does it take to launch?
Most businesses launch within 2-4 hours. Pick a template, add your content, click publish. Some clients have gone live in under 30 minutes.
Can I use my own domain name?
Yes. Starter plan and above include a free custom domain. Solo users can add a custom domain for just ₹100/month extra. Every site also gets a brandrafter.com subdomain free.
What happens after my 7-day trial?
After your trial you choose a plan that suits your business. Our team will contact you on WhatsApp to help you select the right plan. No automatic charges.
Can I update my website myself?
Absolutely. Login to your dashboard anytime, make changes, and click Publish. Your site updates instantly. No waiting for a developer.
Is my website mobile friendly?
Every BrandRafter website is fully responsive. It automatically looks perfect on phones, tablets and desktops without any extra work from you.
What kind of support do you offer?
We offer WhatsApp support during business hours. Business and Enterprise plans get priority support tickets with 4-hour response time.
Can I cancel anytime?
Yes, you can cancel anytime with no questions asked. We believe in earning your business every month, not locking you in.
Pricing & Billing
Is there really no credit card required for the trial?
Correct. Start your 7-day trial with just your email. Our team will contact you on WhatsApp when your trial ends to help you choose the right plan.
How do I pay?
We accept bank transfer, debit/credit cards and net banking. Tax invoice available for all payments.
Can I upgrade or downgrade my plan?
Yes anytime. Upgrading gives you access to more features immediately. Downgrading takes effect at your next billing cycle.
Can I try BrandRafter before I pay?
We offer a 7-day free trial so you can explore BrandRafter before committing. No credit card required to start your trial.
Is a tax invoice available?
Yes. Tax invoice available for all payments. Provide your tax ID when signing up for business invoicing.
Technical Questions
What browsers does BrandRafter support?
BrandRafter works on all modern browsers including Chrome, Firefox, Safari and Edge. We recommend Chrome for the best builder experience.
Can I migrate my existing website to BrandRafter?
Yes. Our team can help you migrate your existing content. Contact us on WhatsApp and we will guide you through the process.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and regular backups.
What happens to my website if I cancel?
Your website will go offline after cancellation. We recommend exporting your content before cancelling. Contact us on WhatsApp if you need help.
Still Have Questions?
Chat with us on WhatsApp — we reply within 2 hours.